Shipping policy
SHIPPING POLICY
Last updated: 13 July 2026
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a notification once your order has been shipped.
Domestic Shipping (Malaysia)
We offer shipping across Peninsular Malaysia, Sabah, and Sarawak via trusted courier partners.
| Destination | Estimated Delivery | Rate |
|---|---|---|
| Peninsular Malaysia | 2–5 business days | From RM 8 |
| Sabah & Sarawak | 5–10 business days | From RM 15 |
Free shipping may be available for orders above a certain threshold — check our current promotions for details.
International Shipping
We ship internationally to selected countries. Delivery times and rates vary by destination and will be calculated at checkout.
- Estimated delivery: 7–21 business days
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this to monitor your delivery status with the courier.
Delays
We are not responsible for delays caused by courier services, customs clearance, or circumstances beyond our control (e.g., public holidays, natural disasters). However, please reach out to us if your order is significantly delayed and we'll do our best to assist.
Lost or Damaged Parcels
If your parcel arrives damaged or goes missing, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue.
Contact Us
For shipping enquiries, reach us at: 📧 kapasawanhijab@gmail.com 📱+60 1110 8282 95